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Let’s face it, life is busy. Trying to balance a career, family and/or school makes it easy for self-care to get lost in the shuffle. Secure online counseling is a growing option for many people who are too busy to meet in person, unable to travel due to medical concerns, or live too far away from the counselor they want to work with.
What is Telehealth/Online Counseling
Online therapy, also known as telehealth, e-therapy, e-counseling, teletherapy, or cyber-counseling, involves providing mental health services and support over the internet. This can occur through email, text messaging, video conferencing, online chat-room, phone, or internet phone. Online therapy can occur in real-time, such as in video format, private chat-room, phone conversations and text messaging, or in a time-delayed format, such as through email messages.
Cost and Convenience
Once you schedule with Dr. Erickson, you can now have digital access anywhere. Never worry about extra commutes, traffic or transportation problems. Save gas and time by doing counseling in the comfort of your own location.
COVID-19 NATIONAL DISASTER MANDATES coverage for most insurance policies:
As of March 17th, 2020, Most insurance companies are currently mandated to cover Telehealth services- PLEASE CONTACT YOUR INSURANCE COMPANY TO CONFIRM. Dr. Erickson will also try to confirm for you. If policy denies coverage, you will be responsible for payment. Couple’s counseling is NOT covered by insurance and will continue to be on a self-pay basis. Please see Rates and Insurance section of this website.
Security
Doxy.me, the platform used by Dr. Erickson and over 700,000 Doctors worldwide and helping over 500,000 clients per day, does not store information and is HIPPA Compliant. All client communication is encrypted and undergoes regular security audits. It is suggested you wear headphones or be sure you are in a location where others cannot see or hear from your mobile, tablet or computer screen. Sessions are only designed for you, the client. For ethical reasons, confidentiality and insurance coding, please do not allow others to sit in with you during your session- unless prior approval is received from Dr. Erickson.
Telehealth by a local experienced and licensed professional you can trust.
You never really know much about the therapist you are matched with on most online counseling sites and most likely very few, if any reviews on them to checkout. Dr. Robin Erickson has been in the West Palm Beach area for over 40 years. She holds licensure by the State of Florida in Mental Health and Substance abuse, as well as a Doctorate in marital therapy. Dr. Erickson has over 27 years of experience with mental health, substance abuse, and marital issues. See Dr. Erickson’s bio on this website for more information. Please also see Dr. Erickson’s reviews on www.Healthgrades.com.
So, how does it work?
Information U-Tube video is also found in the online waiting room.
Doxy.me is simple, user friendly and convenient to use.
Call Dr. Erickson’s office or text 561-312-5288 to schedule an appt.
Decide and let Dr. Erickson know whether you prefer secure video, live chat, internet phone or email session.
At the time of your appt. Dr. Erickson will send you an invite to the session via text (unless you specify email).
See Dr. Erickson from anywhere, just click on her personalized text or email link (doxy.me/drrobinerickson) to join her for your video, live chat or internet phone counseling session.
You or Dr. Erickson may discontinue the session or switch to internet phone or chat at any time if connection is not adequate. It may take a few sessions to get it right and to feel comfortable.
Just a reminder: Doxy.me Telehealth services are NOT an emergency service. If you are in an emergency, please call 911 immediately.
No downloads or accounts necessary.
No need to download software or create an account. Just use a browser on your desktop, smart phone, or tablet with a camera and microphone capability.
System requirements require at least 750kb/s download and upload speeds due to the number of users. Be sure you have updated to the latest operating system, such as Windows 10, MacOS Catalina. Video runs more successfully with the latest versions of Google Chrome, Mozilla Firefox, or Safari 11+
Place all other online devices on airplane mode near you for better reception. Connection is best if all other apps in your browser are closed out.
Doxy.me features a support chat in the waiting room for any difficulties.
Private and secure
All data is encrypted, your conversations are not stored and are anonymous. The Doxy.me platform adheres to HIPAA, PIPEDA, and GDPR data privacy requirements.
Secure Worldwide
Dr. Erickson and the Doxy.me organization take privacy and security very seriously. I chose Doxy.me because they implement state of the art security and encryption protocols to assure that data integrity and privacy is maintained. As a result, Doxy.me complies with HIPAA, GDPR, PHIPA/PIPEDA, & HITECH requirements.
A few cons of telehealth/online counseling
The most notable disadvantages are the technical glitches that sometimes occur, such as inconsistent internet connection and strength with the video platform. Frozen screens, echoing, low resolution and dropped calls.
Telehealth is not to be used for suicidal individuals or those with severe mental health who are in the midst of a major crisis that requires more intensive intervention.